Call Center Agent Eicra Soft Ltd Job circular 2019

Call Center Agent Eicra Soft Ltd Job circular 2019

Job Context

  • Job for US/ UK/ AUSTRALIA/ BANGLADESH customers.

Job Description / Responsibility

  • Handling of B2B and corporate clients.
  • Candidates have to make Phone calls to US/AUSTRALIA for sell/Service.
  • Process and follow up timely and effective services to local and overseas customers.
  • Prompt to respond customer inquiries and requests (via telephone, chat and email communications) as and when required.
  • Handle Customer queries and complaints meeting the service level standard.
  • Need to provide excellent customer service and give precise information and documents to the customer via mail, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client’s problem.
  • Report time to time to Supervisor for complicated issues.
  • Quick respond to customer inquiry with quality communication over email and live chat.
  • Build sustainable relationships of trust through open and interactive email communication.
  • Understand customer requirements and expectations for service.
  • Development and Implementation of sales & marketing plan for the Company.
  • Follow up company sales, marketing and promotional activities.
  • To maintain liaison with all clients.
  • Any other works deemed necessary for smooth functioning of routine office work.

Job Nature

Full Time, Part Time

Educational Requirements

  • A LEVEL / O LEVEL / Graduate
  • Diploma / Bachelors/ Master’s degree in any discipline from a reputed university.
  • Graduated from or Studding at Reputed Universities.

Experience Requirements


Not mandatory


Job Requirements

  • Both males and females are allowed to apply
  • Good command on Phone/ email correspondence and writing/ speaking in English.
  • Must be very FLUENT in English Speaking LIKE NATIVE.
  • Basic computer knowledge. Humble, smart, no drug addiction at all, honest, with good attitude & punctual.
  • Customer Service / Marketing Experience in Call Center or Different Corporate Houses.
  • Able to speak clearly and persuasively in both English and Bangla in positive or negative situations.
  • Professional Communication skill over the phone with customers in an appropriate approach.
  • Ability to clearly and effectively communicate and present analysis findings and recommendations for Communication strategies.
  • Tech-friendly, good command on computer with decent typing speed/accuracy.
  • Self-motivated, independent worker with the ability to multitask.

Gender: Both
Age: Any


Job Location

Anywhere in Bangladesh


Salary Range

10,000 – 15,000

Other Benefits

  • Performance bonus
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Half Yearly
  • Festival Bonus: 1
  • Yearly Bonus
  • Attendance Bonus

Job Source Online Job Posting

Apply Instructions

Apply here

Application Deadline : Sep 18, 2019


Company Information

Road – 33 House – 06 (1st Floor) Aptt – B1 Gulshan – 1, Dhaka.

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