Call Center Agent Eicra Soft Ltd Job circular 2019

Job Context

• Job for US/ UK/ AUSTRALIA/ BANGLADESH customers.

Job Description / Responsibility

• Handling of B2B and corporate clients.
• Candidates have to make Phone calls to US/AUSTRALIA for sell/Service.
• Process and follow up timely and effective services to local and overseas customers.
• Prompt to respond customer inquiries and requests (via telephone, chat and email communications) as and when required.
• Handle Customer queries and complaints meeting the service level standard.
• Need to provide excellent customer service and give precise information and documents to the customer via mail, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client’s problem.
• Report time to time to Supervisor for complicated issues.
• Quick respond to customer inquiry with quality communication over email and live chat.
• Build sustainable relationships of trust through open and interactive email communication.
• Understand customer requirements and expectations for service.
• Development and Implementation of sales & marketing plan for the Company.
• Follow up company sales, marketing and promotional activities.
• To maintain liaison with all clients.
• Any other works deemed necessary for smooth functioning of routine office work.

Job Nature

Full Time, Part Time

Educational Requirements

• A LEVEL / O LEVEL / Graduate
• Diploma / Bachelors/ Master’s degree in any discipline from a reputed university.
• Graduated from or Studding at Reputed Universities.

Experience Requirements

Not mandatory

Job Requirements

• Both males and females are allowed to apply
• Good command on Phone/ email correspondence and writing/ speaking in English.
• Must be very FLUENT in English Speaking LIKE NATIVE.
• Basic computer knowledge. Humble, smart, no drug addiction at all, honest, with good attitude & punctual.
• Customer Service / Marketing Experience in Call Center or Different Corporate Houses.
• Able to speak clearly and persuasively in both English and Bangla in positive or negative situations.
• Professional Communication skill over the phone with customers in an appropriate approach.
• Ability to clearly and effectively communicate and present analysis findings and recommendations for Communication strategies.
• Tech-friendly, good command on computer with decent typing speed/accuracy.
• Self-motivated, independent worker with the ability to multitask.

Gender: Both
Age: Any

Job Location

Anywhere in Bangladesh

Salary Range

10,000 – 15,000

Other Benefits

• Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 1
• Yearly Bonus
• Attendance Bonus

Job Source

jagojobs.com Online Job Posting